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Shop policies

Welcome!

We are happy to see you in our shop. Hope you'll find what you are looking for.

Payment

We accept PayPal payment.
If the payment is not completed, we will cancel the sale. The item will be shipped only after the payment is received.
Please do not hesitate to contact us if you have any problems or questions about payment.

Shipping

All "ready to ship" items will be shipped within 3 working days (usually the next business day) after we receive your payment. "Made to order" items will be shipped after time which is written in the listing.

All items are shipped as registered priority mail.
The items will be sent from Kaunas, Lithuania (European Union). It can take 2 – 4 weeks (or even longer) to ship internationally depending on each country customs and post office work. It usually takes 1-2 weeks to ship items in EU, 2-4 weeks to USA and other countries. Shipping to Russia can take from 3 weeks to 2 months.

Express shipping with DHL in 2-4 business days is possible for additional fee. Please contact us if you are interested in this option.
*DHL express is not available for buyers from Russia because of strict customs rules.

We will use the address from your order for shipping, so if you want the package to be shipped to the other address, please write us a note.

Please keep in mind that post offices are usually slower in holiday time. Be sure you leave enough time for your order to come, especially if you want it for special occasion.

Please note that buyers are responsible for all incurred customs and receiving fees. We can’t calculate how much these fees would be, should they occur and we are not responsible for those charges. For any additional information refer to your local customs agency.

Refunds and Exchanges

We do not offer refunds for personalized and custom orders.

If you are unhappy with your order for any reason please contact us within 2 working days after receiving your package. We will try to resolve the problem quickly, all cases will be discussed personally.

If you decide to return the item, please contact us first. Buyers have right to return items within 14 days. This rule does not apply to custom-made and personalized items.
The item must be returned in it's original packaging and unused. We will refund you via PayPal when we receive the item, shipping cost will not be refunded. Return shipping is paid by the buyer. We recommend to use recorded delivery with tracking number.