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FAQ

Please contact us via our contact form or write us email to woodstorming@gmail.com with any questions you have. Some answers to frequently asked questions are listed below.

Shipping terms:

All items are shipped as registered priority mail from Kaunas, Lithuania (European Union). It can take 1 – 4 weeks (or longer) to ship internationally depending on each country customs and post office work.

It usually takes 1-2 weeks to ship items in EU, 2-3 weeks to USA, Canada, 2-4 weeks to Singapore, Hong Kong, Australia and other countries. Shipping to Russia can take from 3 weeks to 2 months.

Express shipping with DHL in 2-4 business days is possible for additional fee. Please contact us if you are interested in this option.
*DHL express is not available for buyers from Russia because of strict customs rules.

Personal engraving:

If you purchase an item with engraving, please provide us further information:

1. The text you want to engrave.
2. Font you would like to use.
3. The place where we should engrave.

All common fonts we usually use (in Microsoft Word or other similar programs and also all fonts you can find and download on Internet) are available. Please send us download link if this will be some special font :)

We'll prepare engraving example for you to confirm before engraving, if you are not sure what font to choose - we'll suggest some.

Custom orders

Custom orders are welcome, we'll be happy to create something special for you if this will meet our possibilities and style. We do not make copies of other creators’ works.

Sizing details

Please make sure you check maximum ring dimensions that every box can hold. If larger box is needed - just contact us and we'll create custom box that will fit your ring perfectly.

Care instructions

Wood boxes and card holders are treated with oil and wax for protection, but they shouldn't be left in very humid conditions to avoid damages. Wood is natural material and reacts to humidity of environment so can shrink - expand a little.

Gift wrapping and packaging

Every item comes nicely packed and ready to give as a gift.
Ring boxes (except ring bearer trays) and card holders are packed in hand sewn fabric bags and craft paper for protection.

Rushed orders

Rushed orders are possible but please contact us before. We can create the box faster when there is a rush and you can receive it in a few days with DHL Express shipping depending on location.