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Shop policies

Welcome!

We are happy to see you in our shop. Hope you'll find what you are looking for. Please contact via contact form or online chat if you need any help.

Payment


We accept PayPal payments, it is possible to pay with credit cards through PayPal too.

Shipping

All "ready to ship" items will be shipped within 3 working days (usually the next business day) after we receive your payment. "Made to order" items will be shipped after time which is written in the listing.

All items are shipped as registered priority mail.
It can take 2 – 4 weeks (or longer) to ship internationally depending on each country customs and post office work. It usually takes 1-2 weeks to ship items in EU, 2-4 weeks to USA and other countries. Shipping to Russia can take from 3 weeks to 2 months.  

Due to current global situation with COVID-19 shipping delays happen in most regions. We strongly recommend to choose DHL Express shipping upgrade for faster delivery, otherwise we can't guarantee or predict delivery date.

Contact us if you need more information on faster shipping upgrades with DHL (Worldwide) and DPD (Europe only).

DHL express is not available for buyers from Russia because of strict customs rules.

We will use the address from your order for shipping, so if you want the package to be shipped to the other address, please write us a note.

Please keep in mind that post offices are usually slower in holiday time. Be sure you leave enough time for your order to come, especially if you want it for special occasion.

Buyers are responsible for all incurred customs and receiving fees. We can’t calculate how much these fees would be, should they occur and we are not responsible for those charges. For any additional information refer to your local customs agency.

Refunds and Exchanges

We do not offer refunds for personalized and custom orders.

If you are unhappy with your order for any reason please contact us within 2 working days after receiving your package. We will try to resolve the problem quickly, all cases will be discussed personally.

If you decide to return the item, please contact us first. Buyers have right to return items within 14 days. This rule does not apply to custom-made and personalized items.
The item must be returned in its original packaging and unused. We will refund you via PayPal when we receive the item, shipping cost will not be refunded. Return shipping is paid by the buyer. We recommend to use recorded delivery with tracking number.